Salesforce.com CRM

Salesforce CRM Developers

Salesforce.com CRM Services

  • CRM Selection Assistance - goal based evaluation.
  • People Centered Implementation - maximize outcomes and user adoption.
  • CRM Customization and Custom Apps.
  • Data Migration - scrub and import accounts, contacts, opportunities.
  • Training and Support - users and admin.

Impact your business with Salesforce.com CRM

Companies that effectively use a CRM system see a 27% in new leads, a 25% increase in new deals and a 36% increase in customer satisfaction. These business impacts are realized when an organization gets control of their customer data and leverages it to focus the activities of its team.

  • Personal Engagement - Relationship Selling is achieved with targeted and effective followup.
  • Sales Productivity - Critical data is at your fingertips at any time and on any device.
  • Sales Performance - Set goals, monitor results, provide feedback and coaching.

Basic vs. Enterprise Level CRM

Not all CRM systems are created equal. Salesforce has enterprise level capabilities beyond just organizing your accounts, contacts and opportunities. Salesforce is a highly customizable platform which can be leveraged to fit your specific industry and business processes.

  • Customization - Tailor the system to perfectly fit your processes or build powerful new processes very quickly.
  • Automation - Use built in work flow tools to achieve new levels of efficiency.
  • Integration - Bring in data from other sources or integrate seamlessly with existing systems.
  • Microsoft Outlook - Run Salesforce directly from Outlook to achieve superior levels of user acceptance.
  • AppExchange - Choose from over 3,500 custom applications to add specialized functionality to the CRM.

Salesforce.com CRM vs. The Competition

Salesforce.com is the worlds #1 Customer Relationship Management (CRM) platform with over 4,000,000 users worldwide. Salesforce is consistently the strongest ranking CRM system in the conveted Gartner "Leaders" quadrant. Salesforce's enormous influence in the market has attracted a global list of key systems integrators and several hundred complementary software providers, as well as over 3,500 applications in the Salesforce AppExchange.

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Salesforce CRM Services

CRM IMPLEMENTATION

The CRM Team at ThesisTech partners with you from project kickoff to final implementation and training. We work hard to understand your unique business needs and bring the right custom solutions.

DATA MIGRATION

One of the most important aspects of CRM implementation is getting your current data loaded into the system. We typically use Excel vba macros to scrub, convert and import your data into the Salesforce CRM.

BUSINESS PROCESS ANALYSIS

Early in each of our CRM implementations, we spend time to understand your business and key business processes. We work together to optimize these processes as we plan the CRM implementation.

CRM CUSTOMIZATION

Salesforce can be customized in many ways. Our team will work with you to determine what is needed for fields, forms, views, reports, dashboards, custom apps, custom processes and more.

CRM INTEGRATION

Our team can develop integrations to push CRM data to other systems or pull data from other systems into your CRM. We work to make key data available when and where you need it.

SALESFORCE OUTLOOK APP

The Salesforce Outlook App allows your CRM users to get the benefits of Salesforce without ever leaving Outlook. User adoption rates increase drastically for many users when the Outlook App is utilized.

AUTOMATED WORKFLOWS

The Salesforce CRM system comes with several tools for automating workflows inside and outside the application. Automation improves efficiency and enables new insights into key data.

MARKETING AUTOMATION

Salesforce includes many good marketing tools. You can also expand on these tools with Salesforce Marketing Cloud. Automate and manage every campaign, publish content and analyze results.

REPORTING & DASHBOARDS

Part of the CRM implementation process is designing the reports and dashboards required to support key management processes within your organization.

SUPPORT & MAINTENANCE

After initial CRM implementation, the ThesisTech team will continue to provide you with the support and maintenance required. The details of this support will be discussed during the project.

USER & ADMIN TRAINING

As part of the implementation process, we provide 2 key types of training: User training for end users and Admin training for the support team members who will keep the system running smoothly.

CRM ADMIN SERVICES

Some clients choose to outsource the admin functions related to the CRM system (user setup, reporting, data activities etc). ThesisTech can perform your system admin support functions for you.

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People Centered CRM Implementation

As much as we love the technology side of our business, we know that a successful CRM implementation starts and ends with people. One of our early goals in the implementation process is to connect with each person that will use the system or be impacted by it in some way. We listen, document and use what we hear. We also begin the process of building excitement for this new tool. When people are engaged in the process and have their needs addressed, successful implementation is almost guaranteed.

Microsoft Dynamics CRM Programmers Grand Rapids

Recent Work

If you are interested in seeing more of our recent salesforce.com CRM services, please contact our Microsoft Excel developers at (888) 705-7253. At ThesisTech, our business system consultants take pride in helping all our clients improve their business through our Salesforce.com Implementations.

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